Floor Squares Returns & Warranty

Floor Squares Residential Modular Carpet Tiles – Returns Policy/Warranty

Returns Policy

Floor Squares would like you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return your Floor Squares product in complete boxes, unused and in new condition with the peel & stick backing still intact within 15 days of purchase date for exchange or refund (excluding shipping and handling fees). Returns are not accepted unless by prior arrangement. To arrange a return you must contact us by emailing sales@floorsquares.com.au. We will issue a returns authorisation number. Without the returns authorisation number the goods cannot be accepted.

If the goods have been installed no refund will be given.

Payments will only be refunded when the returned items have been checked and verified in our warehouse. A refund will then be given for the value of the goods minus delivery costs via the original payment method used.


Our warranty is for one year from the date of purchase to be free from manufacturer’s defects. Shipping and handling fees are non-refundable. We cannot accept collect deliveries.

For further warranty information, please email our Floor Squares Internet Customer Care Service Centre at sales@floorsquares.com.au